This section is dedicated to our end-consumer channels for Product Safety as defined by the European General Product Safety Regulation (GPSR). Through these channels, we provide a way for our end-consumers to inform Shimano brands of any accident or safety issue that they have experienced using our products bought from the European Market.
If you want to inform us about any accident or safety issue you experienced with our products, please fill in this form.
Please note that this channel is not intended to submit a Warranty claim. Any warranty claim submitted via this channel will not be processed. If you would like to check if you can make use of the warranty, please contact your nearest dealer
Please note that this is a no-reply channel. Your report will be investigated and will help to improve the safety of our products. If additional information is needed, we will reach out back to you.